Private healthcare FAQs

You'll receive a confirmation email or letter when your appointment is booked. A text reminder is usually sent 48 hours before your appointment, providing the details you need to attend.

This will depend on the treatment you've received. Your consultant or healthcare team will let you know whether a follow-up appointment is recommended and when it should take place.

Yes. Free WiFi is available for patients and visitors at our hospitals.

Yes. Some outpatient appointments and some admissions can take place at the weekend. Times will vary depending on the type of treatment you are having.

If you want to have a weekend appointment, we are more likely to meet your wishes if you can be flexible about the hospital location.

At Circle Health Group we treat NHS patients with the same premium level of care as our private patients, at no extra cost. You will be seen by a consultant personally, who will care for you throughout your treatment.

We have three options to pay for treatment:

• Paying for yourself
• Spreading the cost of treatment with our flexible finance options offered via Chrysalis Finance
• Using private medical insurance

If you had an initial consultation and the consultant has recommended further treatment, you can get a quote by phoning the hospital directly.

Most treatments that are medically necessary will be covered by medical insurance subject to the specific policy, however there are some elective procedures that may not be covered by insurance such as cosmetic surgery, obesity surgery and varicose veins treatment.

You should always check with your insurer first to see what your policy covers. If the treatment you need is not covered by your medical insurance then you may choose to pay for yourself. 

For your convenience, we offer various ways to pay your bill:

• Online: available 24/7 on our payments page
• By telephone: payment can be made over the phone with one of our helpdesk advisors on 0161 660 3787 (opening hours 08:00-17:00).
• By post: You can send a cheque made payable to Circle Health Group. Please ensure that your hospital account number and invoice number (these can be found at the top of your invoice) are clearly written on the back of your cheque. Please detach the remittance slip at the bottom of the invoice and send with your cheque.

Find out more information about how to pay your bill on our dedicated page.

To apply for healthcare finance, you must be at least 18 years old, have been a permanent UK resident for the last three years, and meet the lender's eligibility requirements. All finance applications are subject to status, affordability checks and lending criteria.

Yes. Self-employed applicants can apply for healthcare finance, provided they have been trading for at least one full tax year and meet the lender's eligibility criteria.

Looking for a way to spread the cost of treatment? We offer flexible payment options via Chrysalis Finance.

Following a decision to close our BMI Card offering, no further applications will be accepted after 19 August 2022. Please refer to our flexible finance page to find out more about our current finance options. Existing cardholders will be able to add new charges onto their cards until 31 October 2022. Following this date, cards will remain open for repayment of outstanding balances only.

There’s no change to our other flexible payment options and we’ll continue to offer the same loans with Chrysalis Finance. Below we’ve answered questions that might help if you’re an existing customer and already have a BMI Card.

For further queries please contact the BMI Card team by email at BMICard@circlehealthgroup.co.uk or telephone on 0161 660 3787.

Repayments can be made in the following ways:

1. Online: pay your bill here. 
2. Direct Debit or Standing Order: each application contains a direct debit mandate that can be completed and sent along with your application. Alternatively a standing order can be set up with your bank.
3. Over the phone: please call the BMI Card Team on 0161 660 3787 and select option 1 and then option 2.
4. Cheque: please make cheques payable to Circle Health Group. Please provide your BMI Card number on the back of your cheque and send to: Circle Health Group Business Services, Park Square, Bird Hall Lane, Cheadle, SK3 0XN